No helpdesk migration required. Connect your inbox, upload your docs, and Triagent handles the rest — answering customers in your voice, escalating only what needs a human.
Set up in under 10 minutes. No migration, no training, no onboarding calls.
Forward your support email to Triagent or connect via IMAP. Works with Gmail, Outlook, any email provider. No helpdesk migration needed.
Drop in your FAQ, knowledge base, or product docs. Triagent learns your product, policies, and tone so responses sound like your team wrote them.
Triagent reads incoming tickets, drafts responses using your knowledge base, and auto-resolves with high confidence. Low-confidence tickets get escalated to you.
Built for teams that want support handled, not managed.
Every response gets a confidence score. High confidence = auto-send. Low confidence = escalate to a human. You set the threshold.
Choose formal, friendly, or casual. Triagent matches your brand voice so customers can't tell the difference.
Track resolution rates, response times, and escalation patterns. Know exactly what your AI is handling and where humans are still needed.
Not sure? Triagent doesn't guess. Uncertain tickets get forwarded to your team with full context and a suggested response draft.
Pay per ticket volume, not per agent. Scale without hiring.
No. Triagent works alongside your existing setup. Just forward your support email or connect via IMAP. Keep using Zendesk, Intercom, or whatever you have — Triagent handles the emails before they become tickets.
You upload your docs, FAQ, and knowledge base. Triagent uses AI to understand your product and policies, then drafts responses grounded in your actual documentation. No hallucination — if it doesn't know, it escalates.
Every response gets a confidence score (0-100). You set the threshold. Below your threshold, the ticket gets escalated to your team with full context and a draft response for quick review.
Triagent writes in your chosen tone — formal, friendly, or casual — using language patterns from your docs. Most customers can't tell the difference. You can always review responses before they're sent.
We'll let you know when you're approaching your limit. Upgrade anytime — no contracts, no long-term commitments. Cancel whenever.
All data is encrypted in transit and at rest. Your knowledge base and customer emails are never used to train AI models. We process and discard — nothing is stored beyond what's needed for your account.
Set up in 10 minutes. Start resolving tickets today.
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